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Subscriber Center > Subscriber FAQ Subscriber FAQ

What should I do if my password is not working?
First, try typing your password (it is case sensitive) and re-enter your username in all lowercase. If it still is not working, you can call IN.gov Customer Service at 1-317-233-2010 or toll free at 888-4IN-E-GOV (1-888-446-3468) during business hours (7:30 a.m. - 5:30 p.m.) and we will be glad to assist you.
How do I add more users and obtain passwords for them?
Your annual subscription entitles you to ten (10) usernames and passwords. If you have not exceeded the allotted 10 users, go to http://subscribe.in.gov/ and click on Customer Utilities and the Add/Delete User Accounts. Fill out the form and send it via U.S. mail or fax, and we will notify you of the new user IDs and passwords. Additions/deletions are made within 24-48 hours. (See below for address and/or fax.)
How can I contact you?
U.S. Mailing Address:
10 W. Market St., Suite 600
Indianapolis, IN 46204
Voice: (317)233-2010 or (888)446-3468
Fax: (317)233-2011
Email: customerservice@www.in.gov
If you call during non-business hours, you may leave a voicemail message and a customer service representative will return your call the following business day. Regular business hours are Monday - Friday, 7:30 a.m. to 5:30 p.m.
What is a Client ID?
The Client ID Field is an optional field created to assist subscribers with tracking, such as allocating expenses incurred while conducting searches. The user determines what is inputted in the field, such as a customer name, account number, or department name. Billing summaries for Client ID's can be viewed anytime online at https://secure.in.gov/custdb/util/index.html. These summaries do not appear on monthly statements. The Client ID field has no effect on any subscriber services.
How do I view charges for my entire account?
You must be the billing administrator with managerial access. Once you are logged into the billing summary, insert the month you wish to view. Eenter your username or account number and click Show Bill.
How long does it take to set up a subscription?
Once the a completed form and payment are received, you will be contacted within 24-48 hours.
What do I get with my subscription?
Your annual subscription allows you to use all IN.gov services for a reduced cost. Some services require a subscription to access. For a complete list of subscriber services, please click here.